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Customer Service in Government

Summary:
The Customer Service in Government course strengthen participants’ skills for providing exceptional customer service, dealing appropriately with difficult customer behavior, and using feedback to continuously improve the service they provide.  This course encompasses the following modules:

• Stakeholder and Customer Identification
• Consideration of Customer Needs
• Managing Difficult Customer Behavior
• Strategies for Resolving Difficult Customer Situations
• Exceptional Customer Service
• Feedback Systems and Continuous Improvement
 

Outline: Click Here

Length: 1 Day

Cost: $375.00

For group rates, please call us at 1.877.301.2364 or email us at registrar@federalmanagementinstitute.com.

Cancellation Policy:
Course cancellation requests received 14 or more days prior to the class start date will be given a refund of the class fee minus a $50 cancellation fee. Course cancellation requests received less than 14 days prior to the class start date, will be charged the full course fee or a course substitution may be made. Attendee substitutions will be permitted up to the class start date.

All substitution requests should be sent to registrar@federalmanagementinstitute.com

Class Schedule
icon_CB.jpg Customer Service in Government

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